Frequently asked questions about product

Absolutely. We support mixed SKU shipments. You can load different products like **glass jars with lids wholesale** and **glass bowl wholesale** into the same container to reduce inventory pressure per item.

The standard production lead time for regular products is 30–45 days. For complex items requiring a new custom mold, like a new **glass cooking pan**, you should add an extra 30 days for mold development on the first order.

We have a clear damage claim policy. We typically set a reasonable damage allowance (e.g., 2%). If the actual breakage rate exceeds this, we will either provide free replacements in your next order or issue a direct refund for the damaged goods.

Yes, and we highly recommend it for new clients. We can provide you with a final, all-inclusive, door-to-door price that covers all costs (freight, insurance, duties, inland transport), eliminating all logistics and customs hassles for you.

Of course. For our long-term partners, we offer a flexible restocking policy. You can place smaller, rapid reorders for your bestselling SKUs to react quickly to market demand without waiting for your next large-scale purchase.

We typically require a fee to cover the costs of custom samples. However, to support our long-term partners, this sample fee is fully refundable and will be credited toward your first mass production order once it is confirmed.

Yes, we do. Our pricing is structured to reward larger volume orders. Please discuss your annual purchasing volume and target quantities with our sales team, and they will prepare a detailed, competitive quote with our best tiered pricing.

Absolutely. We encourage it. We believe in full transparency and welcome our clients or their designated third-party QC teams to visit our factory for inspections at any stage of the production process. Just give us a heads-up to make the arrangements.

Our standard payment term is Telegraphic Transfer (T/T), typically a 30% deposit to begin production and a 70% balance payment before shipment. For large, recurring orders from established partners, we are open to discussing payment by an irrevocable Letter of Credit (L/C) at sight.

We take intellectual property very seriously. For any custom design, we are prepared to sign a Non-Disclosure Agreement (NDA) to legally protect your concept. Furthermore, any custom molds created for your product are your exclusive property. We will not use your unique designs or molds for any other client.

Quality begins at the source. We maintain long-term partnerships with a select group of certified raw material suppliers who meet international quality and ethical standards. All raw materials undergo rigorous incoming inspection and testing for purity and safety before entering our production line to ensure consistency and compliance from the very start.

We offer a wide range of customizations to enhance your brand. This includes custom colors for silicone seals or lids, laser-etching or embossing on bamboo and wooden parts, different glass finishes such as frosted or amber glass, and creating unique, retail-ready packaging structures with custom inserts to create a premium unboxing experience.

All our quotes are provided in U.S. Dollars (USD) to maintain consistency in international trade. The quoted price is typically valid for a period of 30 days. Once you confirm an order and we issue a Proforma Invoice (PI), the price in USD is locked in for that transaction, protecting you from currency fluctuations during the production cycle.

Absolutely. Upon order confirmation, you will be assigned a dedicated, English-speaking project manager who will be your single point of contact. They will provide you with weekly progress reports, including photos and videos from the production line, and are always available to answer any questions, ensuring a transparent and smooth process.

Yes, we offer flexible solutions for our partners. We can provide free warehousing for your completed goods at our facility for up to 30 days. If you require longer-term storage or need to arrange partial shipments over time, we can arrange for secure, cost-effective storage solutions.